Refund policy

Returns & Refunds Policy

Restore Britain Shop Last updated: May 2026

Our Commitment

We want you to love your Restore Britain merchandise. If for any reason you're not completely satisfied, we're here to help.

1. Your Right to Return

You have 14 days from the date you receive your order to request a return and receive a full refund.

This is in addition to your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Conditions for Return

To be eligible for a return, items must be:

  • Unworn and unwashed — items must not have been used, tried on and worn outdoors, or laundered
  • In original condition — free from odours, marks, stains, or damage caused after receipt
  • With all original tags attached — garment tags must be intact and in place
  • In original packaging (where possible)

We reserve the right to refuse a refund or make a deduction from the refund amount if items are returned in a condition that suggests they have been worn or used.

3. How to Request a Return

  1. Contact us within 14 days of receiving your order by emailing merchandise@restorebritain.org.uk with your order number and reason for return.
  2. We will respond within 2 business days with return instructions and a returns reference number.
  3. Package your item(s) securely and include your returns reference number inside the parcel.
  4. Post your item(s) to the address below, ensuring your returns reference number is included inside the parcel. We recommend using a tracked postal service, as we cannot accept liability for parcels lost in transit.

Returns Address: Restore Britain Lowe Holdings Ltd Cumnor Road Boars Hill Oxford OX1 5JW

Please note: Return postage costs are the responsibility of the customer, except where items are faulty or were sent in error.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you by email of the outcome.

  • Approved refunds will be processed within 5–7 business days of us receiving the return.
  • Refunds will be made to your original payment method.
  • Please allow additional time for your bank or card provider to process the payment.

If your item arrived faulty or damaged, or if we sent you the wrong item, we will also refund your return postage costs upon receipt of proof of postage.

5. Faulty or Damaged Items

If your item is faulty or damaged upon arrival, please contact us within 30 days of receipt at merchandise@restorebritain.org.uk, including:

  • Your order number
  • A description of the fault
  • Photographs showing the issue

We will arrange either a full refund, a replacement, or a repair in accordance with your rights under the Consumer Rights Act 2015.

6. Items We Cannot Accept Back

We are unable to accept returns for items that:

  • Have been worn, washed, or used
  • Have had tags removed
  • Show signs of damage caused after receipt
  • Were purchased as part of a bundle where other items in the bundle have been used

7. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your right to a refund, repair, or replacement for goods that are faulty, not as described, or not fit for purpose.

8. Contact Us

If you have any questions about your return or this policy, please get in touch:

Email: merchandise@restorebritain.org.uk Website: www.restorebritain.org.uk Post: Restore Britain, Lowe Holdings Ltd, Cumnor Road, Boars Hill, Oxford, OX1 5JW

We aim to respond to all enquiries within 2 business days.